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FAQs

You’ve Got Questions? We’ve Got Answers!

To provide more information on the services we provide, we’ve included a list of frequently asked questions below. If you have any queries or concerns about something we didn’t mention, please reach out to us.

Questions about:

Questions about boarding:

How can I check on my pet(s) during their stay?

We will be sending you pictures and/or videos to keep you informed of your cute little one(s). You can also reach out to us at any time if you are curious about how they are doing. We will get back to you as soon as we can.

My pet(s) has a special diet and/or requires medication. Can their needs be accommodated?

Yes. Please write down any medication they take and bring it with them during their stay. Also, write down any instructions that you would like us to follow. We also recommend to have their medication labeled.

What do you supply for overnight boarding?

We have toys, food/water bowls, blankets, and treats. Your pet's toys and treats are always welcome if it makes them feel more at home. Please bring your own crate if they sleep in or use them for comfort, food, leashes, and anything else they would need during their stay that we do not supply.

How far in advance should I book?

Ideally, booking dog boarding one month in advance is recommended. However, two or three weeks is sufficient in most cases. We would also like to have a proper meet and greet (first is complimentary) before your requested dates so we can make sure we are all a good fit for each other.

What are your pick up and drop off times?

Our working hours are between 8am-8pm. Any times before or after will result to an additional fee. For more information on payments click here.

If I have to extend or cancel my booking would you be available?

We know traveling can be unpredictable so we strive to give everyone at least an extra day just incase any travel plans change. But we do ask to have a plan b if for any reason we are unavailable to extend. You will be charged accordingly in regards to the dates extended. If you decide to change your dates before your booking begins, we cannot promise that your new dates

will be available.

Are there any fees for cancelling a booking or if we wish to extend?

There are no cancellation fees or refunds, all transactions are final. However, you will receive a credit

following our cancellation policy.

Click here for a more detailed information about our cancellation policy.

How many dogs do you take in at once?

We are currently only taking in 5 dogs maximum. With that in mind, we recommend you book several months in advance to secure your spot. Holidays are very popular so please be advised that spots are limited.

Questions about house sitting:

How can I check on my pet(s) during your stay?

You will receive a notification when we first arrive. Throughout our stay, we will be sending you pictures and/or videos to keep you informed of your cute little one(s). You can also reach out to us at any time if you are curious about how they are doing. We will get back to you as soon as we can. At the end of our stay we will also notify you before we leave.

My pet(s) has a special diet and/or requires medication. Can their needs be accommodated?

Yes. Please write down any medication they take and leave it out for us. Also, write down any instructions that you would like us to follow. We also recommend to have their medication labeled.

What do I need to supply for your stay?

We only ask for a guest room with clean sheets or extra linens available for us. If you wish to supply anything else then we will gladly accept. The most important thing is to have everything that your pet(s) need while we take care of them.

How far in advance should I book?

Due to high demand, 2 or 3 months in advance is recommended. However, the sooner you book the better chance you'll have for your dates to be available. Holidays are VERY high in demand so please reach out accordingly. We would also like to have a proper meet and greet (first is complimentary) before your requested dates so we can make sure we are all a good fit for each other.

Are there any extra fees depending on what time we leave and arrive?

Our working hours are between 8am-8pm. Any times before or after will result to an additional fee. For more information on payments click here.

If I have to extend or cancel my booking would you be available?

We know traveling can be unpredictable so we strive to give everyone at least an extra day just incase any travel plans change. You will be charged accordingly in regards to the days that are extended. If you decide to change your dates before your booking begins, we cannot promise that your new dates will be available.

Are there any fees for cancelling a booking or if we wish to extend?

There are no cancellation fees or refunds, all transactions are final. However, you will receive a credit

following our cancellation policy.

Click here for a more detailed information about our cancellation policy.

Questions about day care:

How can I check on my pet(s) during their stay?

At the end of their visit you will be sent a report card with information about their stay along with pictures. If you wish to reach out throughout the day and ask for pictures/videos or just simply wish to know how they are doing then you are always welcome to reach out. Text messages are preferred since we wish to stay vigilant at all times.

My pet(s) has a special diet and/or requires medication. Can their needs be accommodated?

Yes. We have experience with oral medication and ear medication. Please write down any medication they take and bring it with them during their stay. Also, write down any instructions that you would like us to follow. We also recommend to have their medication labeled with their name. If your pet(s) has specific needs that we haven't had much experience in, we are always open to learning more if you feel comfortable.

What do I need to supply for their stay?

You can bring anything your pet(s) needs during their stay with us to have them feel comfortable at our home. We do have toys, blankets, treats, and food/water bowls which you do not need to supply if you do not wish to.

How far in advance should I book?

We recommend you book at least a week in advance so we can have a proper meet and greet (first meet is complimentary) before the start of your booking. We like to see how they interact with the other dogs and see if we are all a good fit for each other.

Are there any extra fees depending on what time we leave and arrive?

Day care hours run from 7am-5pm. We will give a grace period of 30 minutes after 5pm due to any unexpected delays. If running late, a courtesy call or text will be greatly appreciated. After the grace period, an additional fee will be charged.

For more information on fees please click here.

What kinds of activities will be available for my pet(s)?

During your pet(s) stay they will have a large fenced in backyard to play in with their new and old friends. We supply several toys including balls and rope which they can play fetch and tug of war with. We also have a small doggie pool which we bring out during the hot summer days for those who like to play in water. Dogs also love getting their walks so they will at least get one or two walks (weather permitting) during their stay with us unless you choose to omit that.

Are there any fees for cancelling a booking or if we wish to extend?

There are no cancellation fees or refunds, all transactions are final. However, you will receive a credit

following our cancellation policy.

Click here for a more detailed information about our cancellation policy.

Do you do at-home day care?

Due to our high demand of walks and drop-in visits we are not able to do at-home day care at the moment. We do hope to broaden our business so this could be an additional service that we will provide.

Questions about walks:

How long are your walks?

Our dog walk service runs for 30 minutes but we also provide an hour walk for an additional fee. Click here for more details. We will notify you when we first arrive and also send you a short summary with a picture and/or video at the end of our service.

Can you take my dog(s) to the park during your visit?

Our service of walks are strictly just for walks. If you have a park in the area that can be walked to and back then we are more than glad to do that. If you wish to have your dog play with other dogs at the park then we will not do that due to dogs being unpredictable and we don't want your pet(s) or others to be potentially harmed during our watch.

What do I need to supply for the visit?

We ask you to provide poop bags and a leash to walk your pet(s). If your dog isn't the best walker and can be motivated by treats, we also ask you to provide those as well.

How far in advance should I book?

We recommend you book at least a week in advance so we can have a proper meet and greet (first meet is complimentary) before the start of your booking. We like to see how they interact with us and if we would all be a good fit for each other. We want everybody to be happy. 

What are your work hours?

Our dog walk service hours run from 8am-7pm. We are sometimes available after hours for an extra fee. So please don't hesitate to ask. For more information on fees click here.

Can you take my dog(s) in the backyard, feed them, and then walk them?

For our walking service we only do walks but we will always make sure their water bowl is full when we get back. If you wish to have a more detailed service with medication, food, and play, then the service you are looking for is our drop in service.

Are there any fees for cancelling a booking or if we wish to extend?

There are no cancellation fees or refunds, all transactions are final. However, you will receive a credit

following our cancellation policy.

Click here for a more detailed information about our cancellation policy.

Questions about drop-in visits:

How long are your visits and what do they consist of?

Our drop-in service runs for 30 minutes but we also provide an hour for an additional fee. Please click here for more details.

Each drop-in visit is tailored to their own needs. We can walk, feed, play, and provide medication if needed. You will receive a notification when we arrive and when we leave we will send you a short summary of our visit along with a picture and/or video.

Can you take my dog(s) to the park during your visit?

If you have a park in the area that can be walked to and back then we are more than glad to do that. However, if you wish to have your dog play with other dogs at the park then we will not do that due to dogs being unpredictable and we don't want your pet(s) or others to be potentially harmed during our watch.

What do I need to supply for the visit?

We ask you to provide everything your pet(s) needs during our visit such as poop bags, a leash to walk your pet(s), treats, and food if applicable. We can discuss any other questions you have during our complimentary meet and greet.

How far in advance should I book?

We recommend you book at least a week or two in advance so we can have a proper meet and greet (first meet is complimentary) before the start of your booking. We like to see how they interact with us and if we would all be a good fit for each other. We want everybody to be happy. Bookings requested for the day of will be charged an extra fee. 

Click here for more information.

What are your work hours?

Our drop-in service hours run from 8am-7pm. We are sometimes available after hours for an extra fee. So please don't hesitate to ask. For more information on fees click here.

Do you drop-in on any other type of pets besides dogs and cats?

We do! We have experience with different types of pets such as: birds, turtles, rabbits, guinea pigs, ferrets, and others. If you have a pet that we have not named please do reach out to us.

Are there any fees for cancelling a booking or if we wish to extend?

There are no cancellation fees or refunds, all transactions are final. However, you will receive a credit

following our cancellation policy.

Click here for a more detailed information about our cancellation policy.

Any other questions you may have:

What do you charge for your services?

Walking Service:

 

Standard Rate (30 minutes): $20/walk

Holiday Fee: $10 to total

Add. dog: $18/walk

60 minute: Add. $10/walk

Day Care Service:

 

General: $28/day

*Holiday Rate: $35/day

*Puppy Rate: $30/visit

Add. dog: $20/visit

After hours: +$5 after every hour

Drop-in Service:

 

Standard Rate (per visit):

Holiday Rate(per visit):

Add. Pet (per visit): 

60 minute (per visit): 

Dog

$25

$35

$10

+$10

Cat

$18

$28

$5

+$10

Boarding Service:

 

Standard Rate: $30/night

Additional Dog: $28/night per dog

*Puppy Rate: $35/night

Holiday Fee: $30

House Sitting Service:

 

Standard Rate: $35/night

Add. dog: $28/night per dog

Add. cat: $10/night per cat

Holiday Fee: $30

Additional Fees:

 

Pick-up/Drop-off (boarding only): $5 each way

Additional Meet and greet: $20

*Puppy Age: 0 - 12 months. Only accepting if potty trained.

*No daycare available on Thanksgiving, Christmas, and New Years

What are your work hours?

Walks: 8am - 7pm (last booking at 7pm for 30 minutes only)

 

Drop-in Visits: 8am - 7pm (last booking at 7pm for 30 minutes only)

 

Day Care: 8am - 5pm (Recurring Wednesdays and Thursdays)

 

Boarding: 8am - 7pm

 

House Sitting: 8am - 7pm

 

Office Hours:

Monday - Sunday: 8am-7pm

 

(If reached after hours we will return your inquiry on our next business day. If it is an emergency we will get back to you ASAP.)

What does a meet and greet consist of?

During the meet and greet we will be introduced to your pet(s), we will be shown around the house, and also go over any special instructions. This is an important step before we set up any booking.

*First meet and greet is complimentary. If you wish to have us come again for another run through

then you will be charged $20 for our time.

What is your cancellation policy?

All transactions are final but you will receive a credit in accordance with our cancellation policy. Policy goes as follows:

  • Walks: Client has 12 hours before their booking date and time to receive a full credit equal to the total. Cancellations that occur later will result in a no credit return. 

  • Drop-in: Client has 12 hours before their booking date and time to receive a full credit equal to the total. Cancellations that occur later will result in a no credit return

  • Day Care: Client has 12 hours before their booking date and time to receive a full credit equal to the total. Cancellations that occur later will result in a no credit return

  • Boarding: Client has 7 days before the start of their booking to receive a full credit equal to their total. If booking is cancelled any time after, the client will not receive a credit.

  • House Sitting: Client has 30 days before the starting date of the booking, to cancel their booking and receive a full credit equal to their total not including if there was a deposit. If booking is cancelled any time after, the client will not receive a credit.

If you return early from your trip you will not receive any credits. We reserved your time and have turned down other clients

to keep your reservation.

We do not provide refunds in the event of a cancellation or service reduction. Instead, credits will be kept on file for the next booking and applied to that invoice.

*Other ways to get a credit: If your pet were to pass away before your booking then you will receive your full amount. If there is a sudden loss in the family (immediate) then you will receive a credit of your total (not including your deposit). Also, for very severe weather like hurricanes we will understand if you need to shorten your booking and you will receive a credit for the remainder of your booking.

Do you have any other additional fees?

Yes, we do. Other additional fees are for extended hours:

  • Walks: Any walks before 8am or after 7pm, will be charged an additional fee of $5 per visit.

  • Drop-in Visits: Any visits before 8am or after 7pm, will be charged an additional fee of $5 per visit.

  • Day Care: Any pick ups after 5pm will result in an additional fee of $5 per hour.

  • Boarding: Any drop offs before 8am will be an additional fee of $5. If your pet(s) is/are picked up at 8pm or later, then you will be charged for the night.

  • House Sitting: If we must stay the last day after 8pm then you will be charged for the night.

  • ​​Fleas: If we find fleas on your pet during our Day care or Boarding services, you will be charged an additional $10 for products used to remove the fleas and baths given to your pet(s).

Do I pay you before or after my booking?

Once you send us a request, we will set up a meet and greet with you. After the meet and greet we will send you an invoice which must be paid in full by the date listed on the invoice. If payment is not accepted on time you will receive a notification and your dates will be available for others to book.

What kind of payments do you receive?

You will receive an invoice along with a link via email/text which will guide you to pay with your credit, debit, or bank.

We also accept Venmo.

I am interested in using your service. Where do I go to book with you?

That's great! We look forward to meeting you all. You can go here to start the process and send us a request to book. You can also give us a call or text us with your inquiries at 603-688-6078 (we prefer you text us so we can answer you quicker). If you prefer email, you can contact us at contact@reservation4paws.com

 

If you have any other questions or concerns you can reach out to us here.

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