Frequently Asked Questions
What do you charge for your services?
Walking Service:
Standard Rate (30 minutes): $20/walk
Holiday Fee: $10
Add. dog: $18/walk
60 minute: +$10/walk
Day Care Service:
General: $28/day
*Holiday Fee: $10
Add. dog: $20/visit
Half a day (5 hours or less): $14 one dog, $10 additional
Drop-in Service:
Standard Rate (30 minutes per visit): [Dog] $25, [Cat] $18
Holiday Fee: $10
Add. Pet (per visit per pet): $10
60 minute (per visit): +$10/visit
Boarding Service:
Standard Rate: $30/night
Additional Dog: $28/night per dog
Holiday Fee: $30
House Sitting Service:
Standard Rate: $40/night
Add. dog: $28/night per dog
Add. cat: $10/night per cat
Holiday Fee: $30
Additional Fees:
Pick-up/Drop-off (boarding only): $10
*No daycare available on Thanksgiving, Christmas, or New Year's
What is your cancellation policy?
Walks: Client(s) will receive an invoice with the total of their booking 2-3 days before their booking, which must be paid on the date included on the statement. After the payment is made and the client(s) chooses to cancel, no credit will be refunded.
Drop-in: Client(s) will receive an invoice with the total of their booking 2-3 days before their booking, which must be paid on the date included on the statement. After the payment is made and the client(s) chooses to cancel, no credit will be refunded.
Daycare: Client(s) will receive an invoice with the total of their booking 1 day before their booking, which must be paid on the date included on the statement. After the payment is made and the client(s) chooses to cancel, no credit will be refunded.
Boarding: Client(s) will receive an invoice with the total of their booking 7 days before their booking, which must be paid on the date included on the statement. After the payment is made and the client(s) chooses to cancel, no credit will be refunded.
House Sitting: Client(s) will receive an invoice 30 days before the booking, which must be paid on the date included on the invoice. After the payment is received, there will be no credit refunded if cancelled within 7 days of the booking date. If cancelled any time before the 7 days, Client(s) will receive a 50% credit of their total, which can be used for any of the services we provide. Credit will expire after 6 months of being received by the client.
*If you return early from your trip, you will not receive any credits. We reserved your time and have turned down other clients to keep your reservation.
*We do not provide refunds in the event of a cancellation or service reduction. Instead, credits will be kept on file for the next booking and applied to that invoice in compliance with the cancellation policy.
*Exceptions: If your pet were to pass away before your booking, then you will receive your full amount. If there is a sudden loss in the family (immediate), then you will receive a full credit of your total. Also, in the event of a hurricane, we will understand if you need to shorten your booking or cancel it completely. In this case, you will receive a credit accordingly (the credit must be used within 6 months from when the booking is cancelled).
Do I pay you before or after my booking?
Once you send us a request, we will set up a meet and greet with you. After the meet and greet, we will send you an invoice, which must be paid in full by the date listed on the invoice. If you have worked with us before, we will send you an invoice before your booking date. If payment is not accepted on time, you will receive a notification, and your dates will be available for others to book.
Do you require any specific vaccinations?
Yes. For our Boarding and Daycare services we require all dogs to be up to date with the vaccinations as follows: Rabies, Parvovirus, Parainfluenza, hepatitis/Adenovirus, Distemper, and Bordatella is highly recommended. If requirements are not met then we cannot let your pet stay in our home. We also recommend they be on flea and tick preventions.
What if I have other questions?
You are more than welcome to send us an email at contact@reservation4paws.com. Or you can check out our full line of questions in our pdf file. Just click on the button below.